Privacy & Security
Protecting Your Business Information
1. Introduction
ArrowHead Pharmaceuticals LTD. ("ArrowHead," "we," "us," or "our") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B pharmaceutical platform.
2. Information We Collect
2.1 Business Information
- Company name, registration number, and tax identification
- Business licenses and certifications
- Business address and contact information
- Financial information for credit assessment
2.2 Personal Information
- Names and contact details of authorized representatives
- Professional credentials and licenses
- Login credentials and account preferences
- Communication records and support interactions
2.3 Transaction Data
- Order history and purchasing patterns
- Payment information and billing details
- Shipping and delivery information
- Product usage and inventory data
2.4 Technical Information
- IP addresses and device information
- Browser type and operating system
- Platform usage analytics and performance data
- Security logs and access records
3. How We Use Your Information
3.1 Business Operations
- Processing and fulfilling orders
- Managing customer accounts and relationships
- Providing customer support and technical assistance
- Conducting credit assessments and risk management
3.2 Regulatory Compliance
- Verifying professional licenses and certifications
- Maintaining required pharmaceutical distribution records
- Reporting to regulatory authorities as required
- Ensuring compliance with healthcare regulations
3.3 Platform Improvement
- Analyzing usage patterns to improve services
- Developing new features and functionality
- Personalizing your platform experience
- Conducting market research and analytics
4. Information Sharing and Disclosure
4.1 Business Partners
We may share information with trusted business partners including shipping companies, payment processors, and regulatory compliance services, but only as necessary to provide our services.
4.2 Legal Requirements
We may disclose information when required by law, including:
- FDA inspections and regulatory audits
- Law enforcement investigations
- Court orders and legal proceedings
- Public health emergencies
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted data storage and backup systems
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Employee training on data protection protocols
- Restricted access on a need-to-know basis
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Business records are typically retained for 7 years as required by pharmaceutical regulations. You may request deletion of personal information, subject to regulatory requirements.
7. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Opt-out of marketing communications
- Request data portability where applicable
- File complaints with regulatory authorities
8. International Data Transfers
If you are located outside Nigeria, your information may be transferred to and processed in NG. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our Platform is designed for business use only and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the Platform or email. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Privacy Officer:
Privacy Officer
ArrowHead Pharmaceuticals LTD.
438, Magnus Abe Street Wuye, Abuja, Nigeria
Email: privacy@arrowheadpharmaceuticals.ng
Phone: (070)000ARROWHEAD
12. HIPAA Compliance
While we are not a covered entity under HIPAA, we recognize the importance of protecting health information. We implement administrative, physical, and technical safeguards consistent with HIPAA standards to protect any health-related information we may encounter.